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Cancellation policy & cancellation form




You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must contact us movingGmbH, Bernöckerweg 16, D-83703 Gmund / Germany Managing Director: Roswitha Ram-Devrient Telephone: +49 8022 82 556 / Fax: +49 8022 85 253 / E-Mail: info@moving.de by means of a clear statement (such as a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. To maintain the withdrawal period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the end of the revocation period.


For the cancellation form click here (PDF).


Consequences of the cancellation


If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the standard delivery offered by us) have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.


You have to send back or hand over the goods that can be dispatched to us under movingGmbH, Bernöckerweg 16, D-83703 Gmund / Germany without delay and in any case no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. We bear the cost of returning the goods. Non-parcels are collected at our expense.


You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

Model withdrawal form


(If you want to cancel the contract, please fill out this form and send it back).


Bernöckerweg 16
D-83703 Gmund/Germany
Fax: +49 8022 85 253
E-Mail: info@moving.de 

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods


Ordered on / Received on (*) __________________________________________________.

Name of the consumer (s): ________________________________________________

Address of the consumer (s):  _____________________________________________

Signature of the consumer (s) (only when notified on paper): 

Date: ___________________________________________________________________ 

(*) Please delete what is wrong